Privacy policy

Introduction

At RR Medical Office PLLC ("RR Medical Office PLLC," "we," "us," "our"), your privacy is not only a responsibility but a key priority for us. This Privacy Policy elucidates the ways in which we collect, utilize, retain, and reveal information gathered from you - our highly esteemed patients. Our commitment to the Health Insurance Portability and Accountability Act (HIPAA) goes beyond mere compliance; it's a pledge to safeguard the sanctity of your health information.

This Privacy Policy is applicable to RR Medical Office PLLC and sketches out our online and offline practices for all our services, including our SAVE-IT software. Our commitment to privacy encompasses all aspects of our healthcare service delivery, where we prioritize the confidentiality and privacy of our patient's health data.

• This Privacy Policy serves as a beacon guiding our adherence to HIPAA, simultaneously showcasing our dedication to uphold your rights.
• This Privacy Policy mirrors our core beliefs and values, as a healthcare provider, to operate with integrity, honesty, and respect when dealing with your personal health data.
• Our commitment to privacy works in tandem with our commitment to provide top-tier healthcare services.

Information We Gather

We collect and process diverse types of data for multiple reasons. The data we collect includes personal details such as name, contact information, date of birth, insurance specifics, and medical history. This information is crucial for us to offer you healthcare services and manage our patient relationship with you. Additionally, we also gather technical data such as your IP address, browsing behavior, and other usage data when you engage with our services. We strive to ensure that all collected data is accurate and up-to-date, facilitating the best possible care for our patients. We stringently follow HIPAA rules and regulations in all our data collection procedures, preserving the confidentiality and privacy of the gathered data.

Use of Your Information

The primary use of your data is to provide healthcare services tailored to your unique health needs. We also use your information to manage and maintain our relationship with you, for communication purposes, for billing, for improving patient experience, and for healthcare management. Furthermore, your information may be used in a de-identified, aggregate form for improving our services and conducting research.

• We use your personal health data to provide customized healthcare services, ensuring the best possible care for our patients.
• We use your data for scheduling appointments, reminding you of upcoming appointments, and keeping track of your health status.
• We use your information for billing and insurance purposes, facilitating a smooth and stress-free process for you.

Disclosure of Your Information

At RR Medical Office PLLC, we understand the immense sensitivity of your health data, and we guarantee that your trust is paramount to us. We strictly follow the policy of not selling or renting your personal health data to third parties under any conditions.

RR Medical Office PLLC stands firm on the principle of safeguarding the privacy of all user data. Our policy adheres to HIPAA, whereby we are not allowed to disclose any patient data to any entity, unless explicitly permitted by the patient themselves.

• Only necessary medical data will be utilized by RR Medical Office PLLC for enhancing the efficiency of your healthcare treatment. We do not distribute your data in any form, ensuring maximum confidentiality.
• Legal obligations mandating us to disclose information will be strictly followed under the laws of the jurisdiction. However, in all other circumstances, your information is entirely protected.

Protection of Your Information

Securing your health data is our foremost priority. RR Medical Office PLLC guarantees strong physical, administrative, and technical safeguards to protect your data from unauthorized access, use, alteration, and disclosure.

• Data encryption technologies are employed to protect your data both at rest and during transmission, minimizing the risk of data breaches.
• Our staff undergo stringent training and are required to strictly follow our security policies.
• Regular security audits and risk assessments ensure the continuous improvement of our protective measures and assist in identifying potential vulnerabilities.
• Despite these stringent measures, no system can be completely secured, and we cannot fully guarantee the security of your data transmitted to our Services. However, we exert every effort to protect your data to the best of our capability.

Your Rights Under HIPAA

As a patient, HIPAA provides you with certain rights concerning your health data. This includes the right to access your health data, request a correction/amendment to your health data, request an accounting of disclosures, and request restrictions on certain uses and disclosures.

• We are unwavering in upholding your rights under HIPAA and facilitate the exercise of your rights as required by law.
• You may exercise your rights by sending a written request to our Privacy Officer at our mailing address. We may charge a nominal fee for providing copies of your health data.
• We will respond to your request in a timely manner, adhering to all applicable laws.
• Please note that we may not be able to grant all requests for restrictions or amendments to your health data.

Changes to Our Privacy Policy

We continually work on refining our services to provide you with the best healthcare experience. As we evolve, we may need to revise our Privacy Policy to reflect changes in our practices.

• Any significant change in how we handle your personal data will be communicated through a noticeable notice on our website, or we may notify you via email.
• The updated policy becomes effective immediately upon posting. Therefore, we encourage you to regularly review our Privacy Policy to stay informed about our practices.
• The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Services and this privacy policy to check for any changes.

Patients Under the Age of 13

• Our Services are not designed for patients under the age of 13, and RR Medical Office PLLC does not intentionally collect or solicit personal data from anyone under the age of 13.
• If we discover we have collected or received personal data from a child under 13 without verification of parental consent, we will erase that data.
• If you think we might have any data from or about a child under 13, please contact us immediately.
• We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and take children's privacy seriously.

Your Rights Under the California Consumer Privacy Act

• The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal data.
• The right to know about the personal data a business collects about them and how it is used and shared.
• The right to delete personal data collected from them (with some exceptions).
• The right to opt-out of the sale of their personal data.
• The right to non-discrimination for exercising their CCPA rights.
• RR Medical Office PLLC abides by these rights and extends them to all our users, irrespective of their location.

Data Security

• We comprehend the importance of your personal data and have implemented robust security measures to safeguard it.
• We utilize cutting-edge encryption technology and secure servers to keep your personal data safe.
• All transactions are encrypted and transmitted through a secure SSL protocol.
• We limit access to your personal data to those employees who need to know that data to provide benefits or services to you. They must abide by security procedures and maintain the confidentiality of your data.
• Despite our best efforts, we cannot guarantee absolute security due to the open nature of the internet. We advise you to use a strong and unique password and not to share it with anyone.

International Data Transfers

• RR Medical Office PLLC operates in the United States and abides by the laws and regulations of this jurisdiction.
• While we do not actively transfer data outside of the United States, our website and services may be accessed worldwide.
• If you are accessing our services from outside the United States, please note that your data will be transferred to, stored, and processed in the United States where our servers are located.
• By using our services and providing us with your data, you consent to this transfer, processing, and storage of your data in the United States.

Changes to this Privacy Policy

The healthcare industry is ever-evolving, and so is our practice. As we introduce new services, expand our network, and enhance the technology we use, we may need to update our privacy policy to reflect these changes.

• We reserve the right to update or change our Privacy Policy at any time. The updated policy will be posted on our website with the date it becomes effective.
• We encourage you to periodically review this Privacy Policy for any changes.
• Your continued use of our Services following the posting of any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
• This concludes the comprehensive Privacy Policy for RR Medical Office PLLC. We are committed to upholding these practices to ensure the privacy and security of your personal health data. If you have any questions about our Privacy Policy or our privacy practices, please contact us at [email protected].

Contacting Us

We value our relationship with you and welcome any comments, questions, or complaints you might have regarding our privacy practices.

If you have any concerns about this Privacy Policy or our privacy practices, please contact us via email at [email protected] or write to us at RR Medical Office PLLC NYC Medical PC, 1888 Westchester Ave Suite B, The Bronx, NY 10472, United States.

We pledge to address your concerns and strive to provide a satisfactory resolution.

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services.